CLIENTS SPEAK

Here's what some of our happy clients have to say...

Praise for our IT support

I just wanted to let you know how helpful Rio has been with setting up the app and sorting out the issues with my outpatient list, he has been fantastic.
I could not have asked for better assistance or customer service and wanted you to know how patient and helpful Rio has been.

(New Billing client)

Potentially sticky situation averted

Synapse team member was "very quick to think on his feet and help me by rapidly and accurately checking the appointment notes. Please thank him, it was a potentially sticky situation". (Appointmaid client)

Lovely and Reassuring

I just wanted to feedback to you that one of my patients sang your praises to me and said how lovely and reassuring you were on the phone.Thank you for that - it's important to me and great to know my patients are being well cared for. Well done! (IFC client)

Prompt response

Thanks for such a prompt response - every encounter with Synapse gives us such confidence.
(Large Hospital client)

Impressed

I really wanted to say how impressed I have been with your IFC success rate and your punctuality with communication. (Billing & IFC client)

Perfect

The report was perfect - thanks. I will use you now for all clinical negligence work and the complex personal injury reports as there is less editing to do my side - so yes you were right!. (New UK transcription client)

Great

The update to Synapps is great. I can now see where payments are up to at a glance.
(Billing client)

Well done

Very well done. On time and with no issues at all. I am very impressed. (New UK transcription client)

Awesome

You are awesome! Thanks a million. (IFC client)

Excellent

5 out of 5. Excellent. Thank you very much for an exceptional service. (New transcription client)

Excellent Service

Many thanks for the reply and your help. I have been very impressed with the professionalism of your organisation. You guys provide an excellent service.

Fabulous Staff

Your staff are absolutely fabulous, Anuja, Ramya, Lorraine and Gabby are all amazing. I wish I found your service a long time ago I am honestly so pleased with it.

Perfect

That was perfect! Thank you. (New transcription client)

Going extremely well

In response to your questions everything is going extremely well. I am very happy with the system, the turnaround is fantastic, letters are accurate and the transfer to our system is smooth.

Very happy

I am very happy with the transcription. Thank you very much.

Easy and convenient

The app is great! Very easy and convenient.

Can find no fault

The service has been absolutely fantastic and I can find no fault.

Fantastic service

I must say that as a company you provide a fantastic service and everybody I have dealt with has just been so helpful. I will continue to recommend your services.

Perfect and Prompt

Thank you, the first letter was perfect and prompt. No changes needed!

Commendation

I really have appreciated the efficient service, with all documents promptly received and confirmed, and reports of billing and receipting as well as the web-based access, and queries raised promptly. (Billing client)

Exceptional

The service from Synapse is exceptional. The initial setup was quick and easy. Margaret and her staff are very professional, experienced and courteous. I encourage anyone who is thinking of trying Synapse to do it.

Five star recommendation

BWS&A engaged Synapse to support us with eleven video transcriptions from a recent Cancer Council of Australia conference. Margaret and her team delivered the transcripts ahead of time, with exceptional accuracy and within budget. We received constant project updates and delivery confirmations, ensuring peace of mind for our client. 5 star recommendation. (Bruce W Stephens & Associates)

Quick fix

Very happy that things have been rectified so quickly and the letters are now essentially perfect!
(New transcription client)

Best in a decade

We have made more progress in two phone calls and an email from you than we have made with other potential providers over a decade.
(Hospital client)

Best in show

I was very impressed with the standard of transcription. I was pleased by the accuracy, format, and speed of the turnaround. I have used many services over the years and you have provided the best standard I have ever come across.
(Transcription client)

Fab!

The App is just fab! (Synapps user)

Pleased

Thank you so much, this is wonderful. I am so pleased I made the decision to make the move to Synapse. (Palliative care physician)

Promises, promises

I just want to let you know that yesterday, after my ward round, I literally billed and sent it in ten seconds. This included opening the app and entering my PIN. I love you! (Synapps user)

Ten Second Billings

I just want to let you know that yesterday, after my ward round, I literally billed and sent it in ten seconds. This included opening the app and entering my PIN. I love you! (Synapps user)

Very satisfied

Just a little note to say that I am very satisfied with Synapse billing system. (Billing client)

Long term

I am very happy with your service and look forward to a long term relationship! (Billing client)

Free at last

Synapse is so easy for my billing and I feel I am free now. Keep it up. I am very happy with your service.
(Synapps user)

Diligent support

I am very grateful that have received your diligent support. (Billing client)

Totally transformed!

Thanks so much to you and your team for all your help this year. Your service and services are outstanding and have totally transformed my professional life for the better! (Billing client)

Should have done it sooner!

Thanks for following up. We are very happy with everything and are questioning why we didn't do it sooner! (Billing and transcription client)

Professionalism

By the way, one of my patients voluntarily told me how impressed he was with you and your professionalism when you spoke to him last week. Many thanks for the great work. (Billing and informed financial consent client)

Actually learnt something

I commend you on your challenging quiz, it makes a change from the simple lucky draws that other companies run at these meetings. I found myself actually researching the medical health act and learnt something about the MBS, Medicare and post-war Australian political history! (MediMind quiz winner)

Exactly what I want

I am most impressed by the layout and transcription. It is exactly as I have wanted. Thank you and kudos to your team. (Transcription client)

Super service

All fixed - thanks to speedy advice from Marcus. Super service Margaret! (Feedback from client who experienced an issue following download of a new Synapps release)

Satisfied Consultant Paediatrician

From Consultants Practice Manager - Dr has just advised me that he is very happy with the letters, especially the turn around and also the editing etc. (Consultant Paediatrician)

Loving it

I'm loving your service. (Billing client)

Awesome

Thank you so much for your assistance - you are awesome! (Practice Manager)

I am so pleased I made this decision

Thank you so much, this is wonderful. I am so pleased I made the decision to make the move to Synapse. (Palliative Care Physician)

Kept all promises

Just wanted to say thank you to you and your team for delivering on all of your promises regarding your transcription services. We were very impressed with the ease of the whole process as well as your turnaround time. You have certainly impressed our worst critic in the practice and that takes a lot to do : ) Keep up the good work. (Practice Manager)

Transformed my lifen

I want to start using your billing service, after finding that your transcription service is just so excellent it transformed my life. (Paediatrician)

Fab

Fab typing. Thanks. (Medico-legal transcription client)

Minutes not hours

I really do recommend Synapse and especially since the billing app became available. It is easy to use and very efficient, and certainly has changed my life - happy husband as payments come in quicker, happy daughter as I have more time for her, and happy me as billing now takes minutes and not hours! (Synapps user)

Even my kids love Synapps!

Even my 10-year-old daughter raves about how the app has changed my life! (Synapps user)

Courteous and professional

You have provided a very courteous and professional service at all times. I hope you will convey to them [Gabrielle and Rodney] our gratitude.
(Appointmaid client)

Life changing

You have changed my life! No really, I am telling everyone about you. I used to spend hours every week doing billings but no more. And I love the app, not a piece of paper to be had. (Billing client)

Used many services over many years

I was very impressed with the standard of transcription. I was pleased by the accuracy, format, and speed of the turnaround. I have used many services over the years and you have provided the best standard I have ever come across. (Transcription client)

I have my life back!

i, just wanted to let you know that I had to see a few patients today (Saturday) and had completed and sent the billings on the steps of the hospital before I returned to my car. I am very impressed with your work. I have my life back. (Synapps user)

Speech night

Hey, just billed my ward round while sitting here at my son's speech night! Took 20 seconds. (Synapps user)

Superb support

I am delighted to report that my brand new (7 months old now) private practice is going very well thanks to the superb support of your team. It is fantastic to have all services provided by you and everything happens so quickly and reliably. It sure has taken a lot of stress and concern from me so I can just focus on the clinical issues - which is all I ever wanted. Thanks so much! I appreciated your encouragement and patience with my anxieties around setting up my practice. I am more than happy to endorse your company (and do at every opportunity). (Client of all Synapse services)

Great

Thanks very much Synapse. The letter was great! (Transcription client after first letter)

Brillant

Thanks for processing my claims and your brilliant service. (Billing client)

Great service

Thanks for your great service. I've recommended you to many of my colleagues and some of them now share my enjoyment of Synapps.
(Billing client and Synapps fan)

Cannot thank you enough

I cannot thank you enough that you have set up this service! (Synapps telehealth client)

Sincere thanks

Thank you for the first month of service. It has helped greatly in moving some of the backlog. I am much closer to being up to date and hope to be on top of it all by the end of the month. If I have dedicated typists, please pass my sincere thanks on to them. (Transcription client)

Utmost quality

The transcriptions I received were of the utmost quality and the only corrections I had to make were due to my poor enunciation rather than any errors on your side. We appreciate your professionalism and that of your team. (Transcription client)

Just Fab!

The App is just fab! (Synapps user)

Life is better

Life is just so very much better after the app. Thank you! I have now caught up with my billing. (Synapps user)

Customer service

I am delighted that you called. I just love your customer service. (Transcription client)

Simply send it and it's done!

Have I mentioned lately how much I appreciate your company and the service provided. It is such a relief to be able to simply send things and have it all done. (Client of all Synapse services)

Loving the app!

I am loving the billing App. Has saved me at least 2 hours of precious time already! (Synapps user one week in)

Quality support

Thanks for rearranging my clinic for me. Also, I was pleased with the service of forwarding a GP call to me today - very nicely done. I do appreciate the quality of support you are providing and, therefore, the image I project to patients and GPs. (Appointmaid client)

Turnaround time fantastic

The speed with which the files are returned is just fantastic and the quality is also excellent. Yep, I am very happy with the service at Synapse. (Transcription client)

Accurate

I love your typists they are sooooo accurate! (Transcription client)

The most progress we have seen in 10 years.

We have made more progress in 2 phone calls and an email from you than we have made with other potential providers in a decade.
(Hospital client)

Fantastic!

Fantastic quality of medical typing - makes checking my letters so much easier. (New transcription client)

Nice!

I received my letters on Friday afternoon, nicely typed thank you. (Transcription client)

Very good dictation service

Your dictation service is very good by the way. (Billing and transcription client)

Efficiency and ease

Thank you very much for the service to date, I've been very impressed with its efficiency and ease. (Billing client)

Wonderful

You are all doing a wonderful job. (Transcription client)

Quality

The quality of the reports is good indeed. (Transcription client)

Congratulations

You are all to be congratulated for creating such a brilliant app which seems to be very intuitive and user friendly.
(Synapps user)

Wonderful business

You run such a wonderful business. (Billing client)

Impressed with your service

Thank you for your prompt work, impressed with your service! (Billing client)

(H) appy user

I love the app, it's great and it makes the billing process so efficient. I love that I send it and you receive it straight away. (Synapps user)

Before I'd even got to the carpark

I was called into the hospital on the weekend to see a patient, so had to drop by on my way home from taking my son to football. I had sent the claim before I had even returned to the carpark to head home. So cool! (Synapps user)

Easy

I had started the long process of contacting each fund individually and was getting stressed about it all when a friend told me about Synapse. I no longer had to deal with Medicare or with the health insurance funds. It was easy. Even beta testing the billing app was relatively stress free. It's a good service. (Billing client and app user)

Incredible!

Yesterday I was asked to see a patient up on the ward. I had sent the claim before I left the room! It was incredible really. (Synapps user)

Absolute transformation!

Even with new patients and different item numbers, I can do my billings on the bus on the way home usually in about a minute. Sometimes in a few seconds literally. It has never taken me longer than 2 minutes and I used to spend at least half an hour every day organising stickers on bits of paper and scribbling item numbers and details and then scanning and uploading or faxing. It's an absolute transformation! (Synapps user)

Excellent job

Thank you very much, you are doing an excellent job. (Billing client)

In demand

I am showing off your App to all my colleagues and they all want it! (Synapps user)

I love it!

I love it! (Synapps user)

Very impressed

By the way the colleagues I have referred to your service are very impressed. (Billing client)

Appreciative

I really appreciate your excellent service.

During bus ride...

ey, just did my billings on the bus! (Synapps user)

Greatful

Your service has been wonderful and I am very grateful for your help! (Transcription client)

Beautifully done

Thank you. Received on time as promised. Beautifully done. (Transcription client after an urgent request)

Huge improvement

It's going very well, I am very happy at how quickly I am getting paid now. Such a huge improvement for me. I am very glad I finally got my act together and joined you! (Billing client)

Happy

Very impressed with our first letter, it looks really good! Happy with your service so far!

Great job

Could you please thank the typist who is transcribing my letters. She is doing a great job. (Transcription client)

Excellent communication

Above all, the communication is excellent - one always knows how things are in regards to outstanding bills (Synapps user)

Good service

I can follow (claims processing) on the website and that is a very good service. (Synapps user)

I wanted to commend you on your service

I really have appreciated the efficient service with all documents promptly received and confirmed, and reports of billing and receipting as well as the web based access, and queries raised promptly.

Initiative

I really value the ability to speak to someone almost instantaneously and have problems taken care of. In a busy schedule, this is an invaluable convenience. Great initiative is shown by the staff of Synapse in problem-solving. (Billing client)

Love your work

Love your work! Whenever anyone asks me how to cope with billing I say, "Talk to Margaret."

Perfect

Synapse is basically doing everything perfectly.

Professional

The service is always professional, courteous, accurate and knowledgeable. The processing speed of claims is superb.

Service is exceptional

The service from Synapse is exceptional. The initial setup was quick and easy. Margaret and her staff are very professional, experienced and courteous. I encourage anyone who is thinking of trying Synapse to do it.

Great team

Your team has been great to work with.

Swift and efficient

I always appreciate your swift and efficient business. Thank you.

Excellent

Thanks for your excellent business.

Quick and essentially perfect

A new Just Your Type client after only a few batches of letters - we worked with him to tweak the design, until we had his letters exactly as he liked them: "Very happy that things have been rectified so quickly and the letters are now essentially perfect!"