OUR SERVICES – Synapse Billing Services

A cropped image of a hand holding a phone with the synapps splash screen

Synapse provides fast, accurate and secure medical billing
services for clients large and small:

  • individual practitioners
  • group practices
  • hospitals
  • allied health providers
  • insurance organisations.

Our premium service

All Claims Processed

We process all types of medical claims – bulk billing, no-gap, known-gap, full gap, third-party claims (e.g. workers compensation), inpatient and outpatient.

Fast Turnaround

Whilst we guarantee a five business day turnaround, the current average turnaround time for app billings is 4 hours. The fastest in the country.

Direct Payment

Medicare and the health funds deposit payments directly into your nominated bank account. That means no one gets the benefit of holding onto your money except you.

We Don’t Get Paid Until You Do

Because our fee is based on the payments you receive, we have a strong incentive to chase your claims in arrears – no matter how long it takes. We don’t get paid until you do.

Secure data transfer

Synapse is fully compliant with all Australian legislative requirements on privacy. We store your patient data in a secure log-in area on our website and only transfer your data through secure channels.

End-to-End Service

Synapse receives your remittance advice and sends out your receipts. We also provide you with comprehensive monthly reports on claims processed, paid and unpaid during the month.

Get a Quote

Synapse charges a small percentage of the payments we successfully return to you each month. The percentage is based on the nature and volume of your work. Please contact us to discuss the rate appropriate for you.

Our mobile billing app, Synapps

Synapps is Australia’s first and only comprehensive mobile app solution for medical billing. Our clients use Synapps to transfer billing data directly from their smartphone or tablet to us.

Synapps is much more than the MBS in an app. It’s what you can’t see that’s amazing – the labyrinth of billing rules.

With every release, our dedicated team of programmers add more of the hundreds of thousands of rules, restrictions and cross references that exist between the MBS and a vast regulatory framework, because we want to help you stay on track with your billings and claim correctly.

Synapps is:

  • easy-to-use
  • secure
  • connects the user to MBS item numbers and billing rules.

To find out more about how Synapps can transform your medical administration, watch the Synapps video OR see FAQs about Synapps.

Get rid of your billing backlog

Synapse can assist with your billing backlog. Bring us your ‘shoe box’, in whatever form, and we will get your billing up to speed. Fees are charged at an hourly rate.


Synapse offers extra facilities for practices with direct to patient billing:

Multi-merchant Facility

We can accept credit card payments from your patients over the phone by adding you to our multi-merchant facility. Payments can be made either after the service is provided or as a pre-payment. We will direct credit card payments to your nominated bank account.

Informed Financial Consent (extra charges apply)

Your patients are more likely to pay promptly with prior notice of the fees. We can create a written Informed Financial Consent (IFC) stating the total cost of the procedure – including the gap not covered by Medicare or the relevant health fund – and send it to your patient for signature prior to a procedure. We will then follow up with the patient, making any additional calls required, and obtain the signed IFC wherever possible.

We can speed up the process further by taking the patient’s credit card details before the procedure and processing the payment as soon as we receive your billing.

You will receive an Excel summary before your procedure list (where possible), detailing all actions taken and the outcomes.

Click here to find out more about how our billing service works, or click here to contact us today.

Synapps is here!

Synapps will revolutionise the way you process your claims and free you from endless administration.


Read about Synapps (551 KB)