JUST YOUR TYPE
TRANSCRIPTION SERVICES FAQs

Why should I use Just Your Type?

When you send your transcriptions to Synapse:

  • there are no retainers – you only pay for work done
  • you don’t have to manage any staff issues
  • you receive quality work within 24 hours.

We provide you with a 30-day money back guarantee, so you are free to give us a try and see if you like the service.

Who is doing the typing?

Our highly-skilled medical transcriptionists are all tertiary qualified, usually in allied medical fields. They receive further rigorous training in anatomical and medical classifications to ensure they are familiar with relevant terminology, whether it be in neurology, cardio-thoracic surgery or another specialty. Unlike other transcription services, you won’t be assigned the next available typist, whose previous task may have been a legal document or marketing brief. We use a relatively small pool of transcriptionists and assign just one or two of them to your work. Having the same few transcriptionists doing all of your typing (barring absence, when other team members will step in) is like having your own personal transcriptionists. They know exactly how you like your letters and reports formatted.

What is the turnaround time?

The standard turnaround time is 24 hours for files received between the hours of 9am and 5pm (AEST), Monday to Thursday, and 9am and 3pm on Friday. Files received outside these hours will be marked as received at 9am on the next business day. We are happy to negotiate turnaround times with high volume clients, and express services are available, at extra cost, for time critical correspondence. Please contact us if this is something you would like to discuss.

What voice recording device do I need?

You can dictate directly onto your smartphone or tablet using an app or, if you are already using a digital dictation device and would like to continue, you can. Most digital recording devices are compatible with our systems and processes.

Will they look like my letters?

We type directly onto your letterhead and follow your formatting instructions. You can also choose, free of charge, from a number of letterheads we have designed for our clients. And we can apply your electronic signature to all correspondence.

What is the process?

Once you send us a voice file, the following process begins:

  • our transcriptionists type and format your file
  • the file is uploaded to your secure log-in area on our website within 24 hours
  • we send an email to let you know that you can review and download the file

How do I access my transcriptions on the Synapse website?

You can view and download your transcriptions once you receive our email telling you they are on the Synapse website. The website is very easy to navigate but don’t hesitate to contact us if you need assistance with your files.

What happens if corrections are required?

If we make errors in transcription or formatting, we will correct them for you as a matter of priority – at no extra cost, of course. There is also an online feedback option next to every file so you can quickly let us know if there are problems. You can also give us a 5 star rating if we have done well!

Can I edit the transcriptions?

Yes. If you wish to edit a transcription to your own satisfaction, you can download it to your computer and make the edits. You can then upload your amended version to our website for storage with your other transcriptions.

Can I access past transcriptions?

Yes. We sort and store your transcriptions by patient name so that you can access them, 24/7, from any internet connection worldwide, at no extra charge. Of course, you don’t have to keep a copy on the Synapse website but we know from experience that we provide a handy back-up system! For example, when our clients want to access a patient letter while at the hospital, they can do so in a matter of minutes.

Can I be sure that the privacy of my letters remains secure?

We take privacy very seriously and are fully compliant with all relevant legislative requirements in all of the jurisdictions in which we operate. We recognise that our success depends on us protecting the privacy of you and your patients, and we continuously monitor and review our security and privacy standards. For more detail please go to the privacy policy on our website.

How will I be charged?

Our service is costed on a per line basis, with a line defined as 65 characters including spaces. There are about 26 lines on an average page but this varies according to font size, which is why a line count is the fairest method for pricing. It means you only pay for the actual keystrokes typed.

There are no set monthly service fees or charges, so you will pay nothing at all when you are away from the office and not dictating. We believe our service is the most economic on the market for the quality and speed.

What if I only need to use the service as a once-off?

That’s absolutely fine. You only pay for what you need, when you need it. If you have a staff member away on leave or are going through a busy period, we’ll be there to assist. If you have another question, please click here to contact us today.

Can you type my research transcriptions?

Yes we can type anything as long as it is in the English language. We process a great deal of research transcription including focus groups and qualitative interviews. We can also transcribe meetings, conference proceedings and have done work for legal firms requiring urgent assistance from time to time. Please contact us to discuss your requirements or drop by one of our offices anytime. We will be happy to assist.