Margaret Faux – Founder & CEO
A passion for learning and working with people has steered Margaret through a rich and diverse working life. Her interest in the medical professions has endured throughout this journey and her dedication to the health sector lies at the heart of Synapse Medical Services.
Margaret began her career as a registered nurse and spent a decade nursing in hospitals across Australia and on ships, film sets and even at the Sydney Opera House before studying law.
After completing her degree at the University of Technology Sydney (UTS), Margaret practiced for more than a decade in general litigation and family law. She volunteered her time at a community legal centre over these years and also continued her involvement in the health sector through a parallel career as account manager for her husband, a specialist in rehabilitation and pain physician.
In 2004, Margaret established, in partnership, one of the first dedicated billing services in Australia – Pulse Medical Management Pty Ltd – to manage the billing of over 200 clinicians.
Her vision for a diversified service provider that would free doctors from medical administration was realised with the foundation of Synapse in 2009.
In walking the path from batched payments, vouchers and reams of paper to a streamlined electronic payment system, Margaret has developed a formidable knowledge of the Australian Medicare-based claims system and a passion for delivering quality support services.
“I’ve enjoyed the challenge of making billing as efficient and painless as possible for my clients. Working closely with the doctors has also motivated me to seek solutions to other administrative headaches, such as typing, appointment scheduling and outpatient management. I’m constantly inspired to improve clinic practice and relieve doctors of administrative stress.”
Margaret is regularly asked to present on the legal and administrative aspects of health systems both nationally and internationally and is currently completing a PhD at UTS on Medicare claiming and compliance. She is a regular contributor to Australia’s health reform debate both on radio and in print media and is a frequent contributor to the Croakey Health Blog at www.croakey.org as a member of the Croakey Health and Medical Panel.
Martha Meares – Financial Controller
Martha joined Synapse as Financial Controller in November 2015. She is an accomplished professional services manager who previously worked with Minter Ellison Lawyers for 14 years, most recently as Finance Director.
Martha’s role is to steer the financial management of Synapse and assist Principal Margaret Faux in maximising the profitability of the company. She has known Margaret for many years and is excited by the opportunity to help capitalise on the many opportunities for growth through innovation in health services.
“Australia’s future growth lies in professionial services and the health sector is right at the centre of that. I think it’s a really exiting time to be working in the area, and in a company like Synapse, which is all about innnovation and customer satisfaction.”
Marcus Peterson – IT Manager
Marcus is a talented IT specialist who brings tech savvy and a maturity beyond his years to the key Synapse role of IT manager.
After completing a Bachelor of Information at UTS, Marcus ran his own IT business for several years, working on a contract basis for Synapse before moving to a full-time position with the company in 2012. He was a key member of the original team that developed our mobile app, Synapps.
Marcus is adept at translating client needs into IT solutions by tapping into the latest developments in technology.
“Synapse is very progressive when it comes to IT in the medical industry. We are constantly looking to lead change in how the medical industry works and communicates.”
Guruprasad Krishnamurthy – Global Operations Manager
Guruprasad Krishnamurthy, Global Operations Manager at Synapse Medical Services is responsible for the company’s international strategy, direction and planning the operational activities across all locations around the globe.
Previously, Guru served as a Deputy General Manager – Operations for Synapse Medical in India for over 4 years, he managed the deliverables and oversaw medical billing processes for inpatients, outpatients and specialty clinics in both the public and private sectors of all states of Australia. He also conducted training and assessment in Australian privacy regulations and protocols.
Prior to Synapse, Guru served as a Sr. Manager – Operations for Technosoft Corporation, an IT and BPM service provider in the healthcare sector managing a revenue cycle portfolio for multiple clients.
Before that, Guru served as an Account Manager for Anaesthesia Resources Pty Ltd, a group of anaesthetists and pain management specialists in Atlanta, Georgia, USA. Over this 2-year period, he became familiar with American medical billing, coding and financial management, as well as gaining valuable experience in office management, quality assurance and operational processes.
Guru has a Bachelor of Science (Mathematics) from the University of Madras and brings over 14 years of extensive experience in the healthcare sector to the Synapse team
“I am excited by this next phase of Synapse. We’re well positioned to enhance services to our existing valued customers whilst bringing in new business. We have a prodigious mix of personnel to provide unique services globally.”
Lisa McPherson – Director, Health Insurance
Lisa joined Synapse as Director, Health Insurance in May 2017. She has worked in various roles in Health Insurance in Australia, from a product specialist to General Management and has developed several new health insurance products and services. She has recently returned to Australia after working in Dubai for 2 years as the General Manager of Emirates Airlines’ global self-insured and managed employee health insurance scheme.
Lisa’s role is to help Synapse grow in assisting healthcare organisations deal with payers in a more efficient manner and she is particularly excited by the opportunity to help capitalise on the many opportunities for growth through innovation in health services.
“Health care is currently on the brink of some serious changes, being bought about by technology, patient empowerment and decisions around how the growing costs of supporting healthy populations is best managed. Synapse is in a great position to contribute to improving the dynamic between payers, providers and clinicians.”
Thom Soutter – Global Business Development Consultant
Thom joined Synapse in October 2016 with responsibility for continuing our organic international growth, namely into the UAE and UK markets. Thom will act as our Global Business Development Consultant with focus on new routes to market to increase the visibility of Synapse.
Thom has a wealth of knowledge within Business Development, having recently built a corporate proposition in the UK from scratch for a leading Medico-Legal agency. Thom will be based in Dubai but move within the group as required.
Having worked in the legal sector for the best part of a decade, been client relationship manager at a leading UK law firm at the age of just 25 and, most recently, having spent two years working for an internationally recognised law firm in Dubai, Thom brings with him a variety of experience from both a sales and operational standpoint.
Ambitious and approachable, Thom is great at fostering long standing relationships and is driven by the desire to provide exceptional customer service. His appointment signals a new exciting stage in the growth of Synapse Medical Services.
“I’m very excited by this project. Synapse and I are a perfect fit. I look forward to driving our growth on an international scale, through our first class knowledge, service and bespoke technology.”
Hridesh Kohli – General Manager, India
Hridesh joined Synapse in May 2016. Since joining Synapse Hridesh has served as the Chennai office Manager and is responsible for streamlining the Operations, HR & Admin functions along with the overall development of the Chennai site.
With 15+ years’ experience Hridesh brings his expertise in managing large teams across contact centre operations (tech support / retail customer service), complaints remediation and payments processing to the management team. His career experiences include Service Delivery, managing Client Relationships, Quality Assurance & Process Migration to name a few. Hridesh firmly believes in collaboration across functions to optimise the operational performance.
“It is exciting to be a part of Synapse where the passion for transforming ‘global healthcare administration & compliance’ drives our way of working. We are at the start of something very meaningful.”
Jennifer Steinhour – Business Development Manager
In September 2016 Jennifer Steinhour joined the Synapse Team as Business Development Manager. This newly created position was deemed a necessity to ensure that all our clients continue to receive VIP customer service and care.
Jennifer brings with her a wealth of experience from her long and varied career which started over 20 years ago. Jennifer spent over 12 years working in the media primarily within the television industry. Her roles took her through all the stages of television production including but not limited to Unit Manager for outside broadcasts to Broadcast Librarian positions. For the past decade, Jennifer has been working in mainstream business honing her skills as a business manager and administrator.
Her most recent position was as Resident Services Manager in a Retirement Village and Aged Care Facility which was very demanding. Her customer service skills enabled her to excel in this position and build lasting relationships with residents, families and health providers. While working in this role Jennifer was also exposed to the medical side of business through association with doctors, allied health professionals, diversional therapists, paramedics and government agencies such as Medicare and the Department of Veteran Affairs. This experience in medical administration combined with her excellent customer service skills has enabled her to slot straight into the role of Business Development Manager with Synapse.
Jennifer has joined the Synapse team to help build the business in Australia, but more importantly to nurture the existing relationships with our valued clients.
“I believe that every job that I have ever had has led me right here to Synapse. I am so excited by the challenges ahead and am looking forward to building strong and lasting relationships with all of our clients.”